Refund Policy

Last updated: May 7, 2026

Thank you for choosing Aftermesh. We want you to be satisfied with your subscription. This Refund Policy explains when and how you may request a refund.

1. Free Plan

The Free Plan does not require payment, so this policy does not apply.

2. Paid Subscriptions (Starter / Pro)

7-Day Refund Window

You may request a full refund within 7 days of your initial paid subscription, provided you have not significantly used the paid features. "Significant use" is defined as any of the following on the paid plan:

More than 50 AI-generated email drafts consumed, OR
More than 100 buyer feedback events processed, OR
Insert Card PDF generated more than 5 times, OR
Subscriber data exported

If you have not exceeded any of these thresholds, we will issue a full refund of the most recent payment.

Renewals (Month 2 and Beyond)

Subscription renewals are non-refundable. You may cancel your subscription at any time from your account settings — cancellation stops future renewals immediately, and you retain access to paid features until the end of the current billing period.

3. How to Request a Refund

Email [email protected] with:

The email address associated with your account
Reason for the refund request
Order or transaction ID from your payment receipt

We respond within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days.

4. Chargebacks

If you have a billing concern, please contact us first before filing a chargeback with your card issuer. We are committed to resolving billing issues quickly and fairly. Chargebacks filed without prior contact may result in account suspension.

5. Exceptions

Refunds will not be issued in the following cases:

Account terminated for violation of our Terms of Service
Suspected fraudulent activity
Charges older than 60 days

6. Contact

Questions about this policy? Email [email protected].